CricketX Privacy Policy

This Privacy Policy explains how CricketX ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players who register and use the CricketX platform at cricketx.vip. CricketX is committed to handling your personal data responsibly and transparently.

By registering a CricketX account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the CricketX platform.

This policy applies to all personal data collected through the CricketX website, mobile app, and any other services we provide. It covers data collected during registration, during your use of the platform, and through any communications you have with our support team.

CricketX collects the following categories of personal data from players:

CricketX does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

CricketX collects your personal data through the following methods:

• Direct collection — when you register an account, complete your profile, make a deposit, request a withdrawal, or contact our support team, you provide data directly to us.
• Automated collection — when you use the CricketX platform, we automatically collect technical and usage data through cookies, server logs, and similar technologies.
• Third-party sources — we may receive data from payment processors, identity verification providers, and fraud detection services to verify your identity and protect your account.
• Verification documents — when you submit identity documents such as your national ID or passport for account verification, we collect and store the information contained in those documents.

All data collected by CricketX is collected for a specific, legitimate purpose. We do not collect data speculatively or without a clear reason. If we need to collect additional data in the future, we will update this Privacy Policy and notify you accordingly.

CricketX uses your personal data for the following purposes:

• Account management — to create, maintain, and secure your CricketX account.
• Payment processing — to process deposits, withdrawals, and refunds accurately and securely.
• Identity verification — to confirm your age and identity in compliance with our licensing obligations.
• Fraud and crime prevention — to detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Customer support — to respond to your queries, resolve disputes, and provide assistance when you need it.
• Responsible gaming — to monitor your betting activity and intervene if we identify signs of problem gambling.
• Platform improvement — to analyse how players use CricketX and improve the platform experience over time.
• Marketing communications — to send you promotional offers and updates, but only if you have opted in to receive them.
• Legal compliance — to meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.

CricketX does not sell your personal data to third parties. We may share your data with the following categories of trusted partners and service providers, strictly for the purposes described in this policy:

• Payment processors — bKash, Nagad, Rocket, and bank partners who process your deposits and withdrawals. These providers receive only the data necessary to complete your transaction.
• Identity verification providers — third-party services that help us verify your age and identity during the account verification process.
• Fraud detection services — providers who help us identify and prevent fraudulent activity on the platform.
• Game providers — third-party studios that supply live casino and virtual game content to the CricketX Lobby. These providers may receive anonymised session data to operate their games.
• Regulatory authorities — we are required by law to share certain data with our licensing authority and, in cases of suspected financial crime, with relevant law enforcement agencies.
• IT and hosting providers — companies that provide the infrastructure on which CricketX operates. These providers are bound by strict data processing agreements.

All third parties who receive your data from CricketX are required to handle it securely and in accordance with applicable data protection laws. We do not permit our service providers to use your data for their own marketing purposes.

CricketX uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in between sessions, and understand how players use our services. A cookie is a small text file stored on your device when you visit a website.

CricketX uses the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
• Functional cookies — remember your preferences such as language settings, preferred payment method, and display options.
• Analytics cookies — help us understand how players navigate the platform so we can improve the user experience. Data collected by analytics cookies is aggregated and anonymised.
• Marketing cookies — used to show you relevant promotions within the CricketX platform. We do not use marketing cookies to track you across other websites.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the CricketX platform. For example, disabling essential cookies may prevent you from staying logged in.

CricketX retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods we apply are as follows:

• Account and identity data — retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records — retained for a minimum of 5 years after the date of each transaction.
• Support communications — retained for 3 years after the date of the communication.
• Technical and usage data — retained for up to 24 months, after which it is anonymised or deleted.
• Marketing preferences — retained until you withdraw your consent or close your account.

When your data is no longer required, CricketX will securely delete or anonymise it. We do not retain personal data beyond the periods described above unless required to do so by a court order or regulatory authority.

CricketX takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the CricketX platform.
• Encrypted storage of sensitive data including passwords (which are hashed and never stored in plain text) and payment information.
• Strict access controls ensuring that only authorised CricketX staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Two-factor authentication options for player accounts to add an extra layer of protection.
• Automated monitoring systems that detect and alert us to suspicious access attempts or unusual account activity.

While CricketX takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by law.

As a CricketX player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team at [email protected]:

• Right of access — you can request a copy of the personal data CricketX holds about you at any time.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can request that CricketX delete your personal data. Please note that we may be unable to delete certain data that we are legally required to retain.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent — where we process your data based on your consent (such as for marketing communications), you can withdraw that consent at any time.
• Right to object — you can object to the processing of your data for direct marketing purposes at any time.

CricketX will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

CricketX is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent underage players from creating accounts.

If we discover that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered a CricketX account, please contact us at [email protected] so we can investigate and take appropriate action.

The CricketX platform does not contain links to external third-party websites. All content and services available on cricketx.vip are operated by or on behalf of CricketX. This Privacy Policy applies only to data collected through the CricketX platform and does not cover any third-party services you may access independently.

Third-party game providers who supply content to the CricketX Lobby operate under their own privacy policies in relation to data they collect directly. CricketX is not responsible for the privacy practices of third-party game studios.

CricketX may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email and display a notice on the CricketX platform.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the CricketX platform after any changes to this policy constitutes your acceptance of the updated version. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how CricketX handles your personal information, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 from within the CricketX platform after logging in.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

For questions about our terms of service, visit our Terms and Conditions page. For responsible gaming support, visit our Responsible Gaming page.